Contact
At J.Collins Jewelry, exceptional service is part of the experience.
Our team is here to assist you with product questions, order updates, cancellation requests, sizing guidance, or warranty support.
We aim to respond to all inquiries promptly and professionally.
Customer Support
Email: support@jcollinsjewelry.com
Response Time: Within 24–48 hours
For faster assistance, please include:
- Your full name
- Order number (if applicable)
- A clear description of your request
- Photos (if reporting a product issue)
Get in touch
Contact form
FAQs
You have questions, we have answers.
Where is JCollins Jewelry based?
We are located in the United States.
Do you offer international shipping?
Yes, we ship worldwide.
How long does shipping take?
Domestic: 3–5 business days after processing. International: Varies by location
Can I return a custom order?
Unfortunately, custom or personalized items cannot be returned.
How long does it take to process a refund?
After receiving your return, please allow up to 10 business days for inspection and processing. You will be notified via email once your refund or store credit has been issued.
For general inquiries, customer support, or press: support@jcollinsjewelry.com
Customer Support Hours : Monday – Friday | 9:00 AM – 5:00 PM (EST)
For general inquiries, customer support, or press: support@jcollinsjewelry.com
Customer Support Hours : Monday – Friday | 9:00 AM – 5:00 PM (EST)
For general inquiries, customer support, or press: support@jcollinsjewelry.com
Customer Support Hours: Monday – Friday | 9:00 AM – 5:00 PM (EST)
For general inquiries, customer support, or press: support@jcollinsjewelry.com
Customer Support Hours: Monday – Friday | 9:00 AM – 5:00 PM (EST)
For general inquiries, customer support, or press: contact@pralise.com.au
Customer Support Hours : Monday – Friday | 12:00 PM – 9:00 PM (AEST)