Return & Exchange Policy

At J.Collins Jewellery, we are obsessed with customer satisfaction. In the rare event that your order does not meet your expectations, we offer a hassle-free and speedy return process.

Please review the following guidelines to ensure your return is processed successfully:

• Returns or exchanges must be initiated within 14 days after delivery.
• You will need your Order Number and Zip Code to initiate your return at our Return Portal.
• Eligible returns will be processed for a full Refund, a J.Collins store credit, or an exchange
• All returned items must be shipped back using the original shipping labels and packaging they were received in.
• Returned items will undergo a quality inspection upon arrival.
• Refund updates will be communicated via email after inspection approval.
• Please allow up to 14 business days for your return to be processed after it arrives at our facility.
• For all returns and exchanges, shipping fees are the responsibility of the customer unless the item was received damaged or incorrect. To ensure safe handling, we recommend using a trusted, trackable shipping service when returning your item to J.Collins

NON-RETURNABLE ITEMS:

• Worn and damaged products by customer
• Items returned beyond the 14-day return window
• Final sale items are not eligible for return

PACKAGING INSTRUCTIONS:

• Include this Return Label inside your return package.
• Use the original packaging and shipping labels to return the product.
• Securely package all items to prevent damage during transit.
• Ship the package using a trackable service to the address provided during communication with our customer service personnel.