At J.Collins Jewelry, we are committed to craftsmanship and client satisfaction.If your purchase does not meet your expectations, we offer a straightforward return process designed with clarity and fairness.
Enjoy a lifetime warranty on all items, with a 30-day money-back guarantee
Return Window
We accept returns within 30 days of delivery.
Requests submitted after 30 days from the confirmed delivery date are not eligible for return or exchange.
Return Eligibility
To qualify for a return:
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Items must be unused and unworn
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Pieces must be in original condition
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All original packaging (boxes, pouches, inserts, certificates) must be included
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Proof of purchase is required
Returns that do not meet these conditions may be declined or issued as store credit at our discretion.
Non-Returnable Items
The following items are final sale:
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Custom or personalized designs
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Engraved or altered pieces
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Items purchased during final sale promotions
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Gift cards
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Items showing signs of wear or damage beyond initial try-on
Each custom piece is crafted specifically for you and cannot be restocked.
How to Initiate a Return
To begin a return request:
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Email support@jcollinsjewelry.com within 30 days of delivery
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Include your order number and reason for return
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Wait for return authorization instructions before shipping
Unauthorized returns may not be processed.
International customers: we recommend using a trackable and insured shipping method for your protection, as J.Collins Jewelry is not liable for items lost or damaged in return transit.
Return Shipping
United States (Domestic Orders)
Return shipping is complimentary for all US domestic orders. Once your return request is approved, we will provide a prepaid return shipping label via email.
International Orders
International customers are responsible for all return shipping costs. We recommend using a trackable, insured carrier to ensure safe delivery. J.Collins Jewelry is not liable for items lost or damaged in return transit.
Damaged or Incorrect Items
If your item arrived damaged or we shipped the wrong item, return shipping is covered at no cost to you regardless of your location. Please contact us within 48 hours of delivery with photos and we will arrange the label.
Taxes, Tariffs & Import Duties
Any taxes, tariffs, or import duties paid on international orders are non-refundable. These charges are levied by the destination country's customs authority and are outside our control.
Refund Processing
Once your return is received and inspected:
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Please allow 5–10 business days for processing
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Approved refunds will be issued to the original payment method
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You will receive email confirmation once completed
Refund timelines may vary depending on your financial institution.
Exchanges & Store Credit
We are pleased to offer exchanges on eligible items within the standard 30-day return window. Exchanges are subject to product availability.
How to Initiate an Exchange
- Email support@jcollinsjewelry.com within 30 days of delivery
- Include your order number, the item you wish to exchange, and the item you would like in its place
- Wait for confirmation and return instructions before shipping your item back
- Once we receive and inspect the returned item, your exchange order will be processed and shipped
Exchange Shipping
For US domestic exchanges, we provide a complimentary prepaid return label. International customers are responsible for the cost of shipping the item back to us. Outbound shipping on the replacement item is complimentary for all orders.
Exchange Eligibility
The same eligibility conditions as returns apply — items must be unused, unworn, and in original condition with all packaging included. Custom, personalized, and engraved items are not eligible for exchange.
Store Credit
If your preferred exchange item is unavailable, we will issue store credit for the full value of your returned item. Store credit never expires and can be applied toward any future purchase.
Damaged or Incorrect Items
If your order arrives damaged or incorrect:
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Contact us within 48 hours of delivery
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Provide clear photos of the item and packaging
Our team will prioritize a prompt resolution.
Cancellation Policy
All made-to-order, custom, personalized, and engraved orders cannot be cancelled after 24 hours of order placement. Once the 24-hour window has passed, production begins and the order is final.
If you need to cancel, please contact us at support@jcollinsjewelry.com or +1 (469) 609-7524 within 24 hours of placing your order. We recommend reviewing all details carefully before purchasing.
Questions Before You Order?
Our Customer Care team is happy to help before you place your order. Contact us at support@jcollinsjewelry.com or +1 (469) 609-7524 before purchasing if you have any concerns.
Holiday Returns
Orders placed during November and December are eligible for an extended return window through January 15. This applies automatically — no special request is required. All standard return eligibility conditions still apply.