FAQs

Frequently Asked Questions

1. Where is JCollins Jewellery based?

We are located in the United States.

2. Do you offer international shipping?

Yes, we ship worldwide.

3. How long does shipping take?

Domestic: 3–5 business days after processing. International: Varies by location.

4. Can I return a custom order?

Unfortunately, custom or personalized items cannot be returned.

5. What if my item is damaged?

Contact us within 3 days of delivery with photos. We’ll assist with a replacement or refund.

6. What materials do you use?

We use high-quality metals, gemstones, and materials. Product details are listed on each item page.

7. How should I care for my jewelry?

Avoid moisture, chemicals, and store in a dry, soft-lined box when not in use.

8. Do you offer gift packaging?

Yes! Gift-ready packaging is available at checkout.

9. Can I track my order?

Yes, tracking details will be emailed once your order ships.

10. Who do I contact for help?

Email us at jcollinsjewelry@gmail.com or use the contact form on our website.

11. Do you offer custom designs?

Yes, we accept custom design requests. Please contact us with your ideas and specifications.

12. Are your gemstones ethically sourced?

Yes, we are committed to sourcing conflict-free and ethically mined gemstones.

13. Do you offer jewelry resizing?

Some items can be resized. Contact us to confirm eligibility and potential costs.

14. How do I know my ring size?

We provide a ring sizing guide on our site. You may also visit a local jeweler for precise measurement.

15. Is your jewelry hypoallergenic?

Many of our pieces are hypoallergenic. Please check the product description or contact us for specific materials.

16. Can I change or cancel my order?

Orders may be modified or cancelled within 12 hours of placement. After that, processing begins.

17. Do you offer wholesale or bulk discounts?

Yes. Please reach out for wholesale inquiries or bulk order pricing.

18. What payment methods do you accept?

We accept major credit/debit cards, PayPal, and other secure payment methods.

19. Do you have a physical store?

We currently operate exclusively online.

20. Do you restock sold-out items?

We try to restock popular pieces. You can sign up for restock notifications on the product page.

21. What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, Apple Pay, Google Pay, and J.Collins gift cards.

22. Can I modify or cancel my order after placing it?

We process orders quickly to ensure prompt delivery. Orders may only be modified or canceled within 1 hour of placement. Please contact our customer support immediately for assistance.

23. Do you offer gift packaging?

Yes! All orders come with our signature J.Collins packaging, perfect for gifting. Special gift messages can also be included at checkout.

 

Shipping & Delivery

Q: Where do you ship?
A: We currently ship domestically within the United States and to select international destinations. International shipping rates and delivery times will be calculated at checkout.

Q: How long does shipping take?
A: Standard shipping takes 3–5 business days. Expedited options are available at checkout. International orders may take 7–14 business days depending on the destination.

Q: How can I track my order?
A: Once your order ships, you will receive a confirmation email with a tracking link to monitor your package.

Returns & Exchanges

Q: What is your return policy?
A: We offer a 14-day return window from the date of delivery. Items must be returned unused, in original condition, with all packaging and original shipping labels intact. Please initiate your return through our Return Portal.

Q: How long does it take to process a refund?
A: After receiving your return, please allow up to 10 business days for inspection and processing. You will be notified via email once your refund or store credit has been issued.

Q: Are any items non-returnable?
A: Yes. Items that have been worn, opened, or returned outside the 14-day window are non-returnable.

Product & Materials

Q: What materials are your jewelry made of?
A: Our pieces are crafted with high-quality metals including sterling silver, 14K/18K gold plating, stainless steel, and premium gemstones, ensuring durability and timeless beauty.

Q: Is your jewelry hypoallergenic?
A: Yes, most of our pieces are designed to be hypoallergenic. Please refer to each product description for specific material information.

Q: Do you offer custom or personalized jewelry?
A: Currently, we offer limited customization options. Please contact our customer service team for special requests or future custom collection releases.

Care & Maintenance

Q: How do I care for my jewelry?
A: To preserve your jewelry’s shine, avoid exposure to moisture, chemicals, and perfumes. Store each piece in its original packaging or a soft pouch, and clean regularly with a jewelry cloth.

Q: Do you offer repairs?
A: At this time, we offer limited repair services for items within 90 days of purchase. Please contact support for more details.

Account & Loyalty

Q: Do I need an account to place an order?
A: No account is necessary. However, creating an account allows you to track orders, save favorites, and receive exclusive offers.

Q: Do you offer a loyalty or rewards program?
A: We are in the process of launching our exclusive J.Collins Rewards Program. Stay tuned for exciting benefits, early access, and VIP perks.

Contact & Support

Q: How can I contact J.Collins Jewelry?
A: You can reach us at:
📧 Email: support@jcollinsjewelry.com
📞 Phone: (XXX) XXX-XXXX
⏰ Customer Support Hours: Monday–Friday, 9 AM–5 PM EST