Return & Exchange Policy

At J.Collins Jewelry, we are committed to craftsmanship and client satisfaction.
If your purchase does not meet your expectations, we offer a straightforward return process designed with clarity and fairness.

Enjoy a lifetime warranty on all items, with a 30-day money-back guarantee 

Return Window

We accept returns within 30 days of delivery.

Requests submitted after 30 days from the confirmed delivery date are not eligible for return or exchange.

Return Eligibility

To qualify for a return:

  • Items must be unused and unworn

  • Pieces must be in original condition

  • All original packaging (boxes, pouches, inserts, certificates) must be included

  • Proof of purchase is required

Returns that do not meet these conditions may be declined or issued as store credit at our discretion.

Non-Returnable Items

The following items are final sale:

  • Custom or personalized designs

  • Engraved or altered pieces

  • Items purchased during final sale promotions

  • Gift cards

  • Items showing signs of wear or damage beyond initial try-on

Each custom piece is crafted specifically for you and cannot be restocked.

How to Initiate a Return

To begin a return request:

  1. Email support@jcollinsjewelry.com within 30 days of delivery

  2. Include your order number and reason for return

  3. Wait for return authorization instructions before shipping

Unauthorized returns may not be processed.

We recommend using a trackable and insured shipping method for your protection.

Return Shipping

Return shipping costs are the responsibility of the customer unless:

  • The item was received damaged

  • The incorrect item was shipped

International Orders — Return Shipping & Duties

  • Return shipping for international orders: For orders shipped outside the United States, J.Collins can provide a prepaid return shipping label upon request, provided the item meets our return eligibility standards. However, the cost of that return shipping label will be deducted from your refund amount. If you prefer to arrange your own return shipping, you are welcome to do so at your own expense using a trackable, insured carrier.
  • Taxes, tariffs, and import duties are non-refundable. Any amount paid by J.Collins for taxes, tariffs, or import duties on your behalf cannot be refunded under any circumstances. These charges are levied by the destination country's customs authority and are outside our control.

Refund Processing

Once your return is received and inspected:

  • Please allow 5–10 business days for processing

  • Approved refunds will be issued to the original payment method

  • You will receive email confirmation once completed

Refund timelines may vary depending on your financial institution.

Exchanges & Store Credit

We are pleased to offer exchanges or store credit where applicable.

If you prefer an exchange or store credit, please indicate this in your return request.

Store credit does not expire and may be applied toward any future purchase.

Damaged or Incorrect Items

If your order arrives damaged or incorrect:

  • Contact us within 48 hours of delivery

  • Provide clear photos of the item and packaging

Our team will prioritize a prompt resolution.

Cancellation Policy

Made-to-Order Items

All made to order items are sent into production 4 hours after payment is received. Cancellations requested after that point will incur a 25% processing fee, which will be deducted from your refund.

Custom, Personalized & Engraved Orders

Once production has started on any custom, personalized, or engraved order, the order cannot be cancelled. Please review all personalized details carefully before placing your order.

If you choose to cancel a custom order after production has commenced, a 60% fee covering materials, labor, and customization will be deducted from any refund issued.

Questions Before You Order?

Our Customer Care team is happy to help before you place your order. Contact us at support@jcollinsjewelry.com or +1 (469) 609-7524 before purchasing if you have any concerns.

Holiday Returns

Orders placed during November and December may qualify for an extended return window through January 15.
Details will be specified during the promotional period.