Premium J.Collins pieces — crafted in Moissanite and/or Sterling Silver 925 — are backed by a benefit we call The J.Collins Promise: a complimentary, one-time replacement within your first year of ownership.
What's Covered
If your eligible piece is damaged during the first 12 months after delivery — whether from everyday wear, an accident, or a manufacturing issue — ship it back to us and we'll send you a brand-new replacement of the same item, free of charge. This applies regardless of fault. We don't ask how it happened.
Which Products Are Eligible
The J.Collins Promise applies to pieces marked Premium on our site — items crafted in Moissanite, Sterling Silver 925, or both. Eligibility is shown on the product page at the time of purchase.
How It Works
- Contact us at support@jcollinsjewelry.com within 1 year of your delivery date.
- Ship the damaged item back to us (we'll provide instructions).
- Once received, we'll send a one-time replacement of the same item at no cost to you.
What's Not Covered
- Lost or stolen items. The Promise only covers items that can be physically shipped back to us for replacement — we're unable to replace an item we never receive.
- A second use. This is a one-time benefit per item. Once a replacement has been issued, that item is no longer eligible for a further Promise replacement.
- Claims made after 1 year from the original delivery date.
How This Relates to Our Lifetime Warranty
Every J.Collins piece — Premium or not — is also covered by our Lifetime Craftsmanship Warranty against manufacturing defects, for as long as you own it. The J.Collins Promise is an additional, broader benefit exclusive to Premium pieces: it covers any damage within the first year, not just manufacturing defects, with no questions asked.
Questions? Contact our team and we're happy to help.