Política de envío

At JCollins Jewelries, we are committed to ensuring that every order is delivered with the same care, precision, and attention to detail that goes into crafting our pieces. Please review our shipping policy below:

Processing Time

All orders are processed within 1–3 business days after payment confirmation.
During high-demand periods (sales, holidays, or new launches), processing may take up to 5 business days.
Custom or personalized jewelry may require additional production time. Estimated timelines will be communicated at checkout.

Shipping Options & Delivery Times

We offer the following shipping methods:

Standard Shipping (3–7 business days) – Free on orders over $150 (U.S. only).
Express Shipping (1–3 business days) – Available at an additional cost.
International Shipping (7–14 business days) – Rates calculated at checkout.

Delivery times are estimates and may vary depending on the destination and carrier delays beyond our control.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking information.
Please allow up to 24 hours for tracking details to update.

International Orders

International customers are responsible for any customs duties, import taxes, or fees imposed by their local government.
JCollins Jewelries is not responsible for delays due to customs clearance.

Shipping Address

Please ensure your shipping address is entered correctly at checkout.
We are not responsible for packages delivered to the wrong address due to customer error.
If you need to update your address, contact us within 12 hours of placing your order.

Lost, Stolen, or Damaged Packages

Once an order has been handed over to the carrier, JCollins Jewelries is not responsible for lost or stolen packages.
If your order arrives damaged, please contact us within 48 hours with photos of the packaging and item so we can assist with a resolution.