At J.Collins Jewelry, we are committed to craftsmanship and client satisfaction.
If your purchase does not meet your expectations, we offer a straightforward return process designed with clarity and fairness.
Enjoy a lifetime warranty on all items, with a 90-day money-back guarantee
Return Window
We accept returns within 90 days of delivery.
Requests submitted after 90 days from the confirmed delivery date are not eligible for return or exchange.
Return Eligibility
To qualify for a return:
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Items must be unused and unworn
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Pieces must be in original condition
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All original packaging (boxes, pouches, inserts, certificates) must be included
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Proof of purchase is required
Returns that do not meet these conditions may be declined or issued as store credit at our discretion.
Non-Returnable Items
The following items are final sale:
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Custom or personalized designs
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Engraved or altered pieces
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Items purchased during final sale promotions
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Gift cards
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Items showing signs of wear or damage beyond initial try-on
Each custom piece is crafted specifically for you and cannot be restocked.
How to Initiate a Return
To begin a return request:
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Email support@jcollinsjewelry.com within 90 days of delivery
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Include your order number and reason for return
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Wait for return authorization instructions before shipping
Unauthorized returns may not be processed.
We recommend using a trackable and insured shipping method for your protection.
Return Shipping
Return shipping costs are the responsibility of the customer unless:
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The item was received damaged
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The incorrect item was shipped
International returns may be subject to customs duties or additional fees, which remain the responsibility of the customer.
Refund Processing
Once your return is received and inspected:
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Please allow 5–10 business days for processing
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Approved refunds will be issued to the original payment method
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You will receive email confirmation once completed
Refund timelines may vary depending on your financial institution.
Exchanges & Store Credit
We are pleased to offer exchanges or store credit where applicable.
If you prefer an exchange or store credit, please indicate this in your return request.
Store credit does not expire and may be applied toward any future purchase.
Damaged or Incorrect Items
If your order arrives damaged or incorrect:
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Contact us within 48 hours of delivery
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Provide clear photos of the item and packaging
Our team will prioritize a prompt resolution.
Return & Warranty Policy
Returns
We offer a hassle-free return option within 90 days of delivery on all items. To be eligible for a return, items must be returned in unused condition with all original packaging and labels.
If an item is returned showing visible wear and tear, damage, or signs of use, a 25% restocking fee will be applied to the refund amount.
Holiday Returns
Orders placed during November and December may qualify for an extended return window through January 15.
Details will be specified during the promotional period.